Please set up multi-factor authentication for your Life account. Simply sign in with your Life credentials at the Microsoft Office site found here. Microsoft will prompt you if multi-factor needs further setup. We recommend using the authenticator app as one of the multi-factor methods for the best experience.

Please be sure you have set up multi-factor authentication. This is described below in “How do I activate and install the multi-factor authentication.”

Please ask your RA to help you with this. Like many devices, your lock needs a ‘hard reset / reboot’ and your RA can help with this.

It’s likely that the photo ID in the system doesn’t meet the requirements for the wallet. Please stop by Card Services. They can help take a new picture and get you going.

Contact the Eagle Card Office at 770-426-2638 or CardServices@LIFE.edu.

Instructions can be found at pwd.life.edu/webclient/index.html.

Although your physical card will no longer work on interior residence hall doors, it will continue to work everywhere else on campus. You will have the choice to use either ID at most locations.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Eagle Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

 To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Eagle Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Eagle Card.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet.

From iPhone: 

1. Navigate to the Wallet app.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

 

From Apple Watch: 

1. Navigate to the Watch app on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

 

From Google Wallet:  

1. Open Google Wallet.
2. Select your Campus ID from the available cards.
3. Touch the three dots in the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID

From Transact eAccounts:  

1. Open the Transact eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Wallet and tap Remove Card displayed under the School ID Card.
10. Tap Remove in the pop-up box and the card will be removed from your Google Wallet.

Name information on the Eagle Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Eagle Card on your phone within 48 hours.

• Account balances are currently only displayed on Apple devices.
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please contact the Eagle Card Office at (770) 426-2638 or CardServices@Life.edu.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when no connecting service syncs data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline. When the device returns online and the transaction is posted, you will see a negative balance if there are insufficient funds in your account to cover the transaction.

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Eagle Card.

Your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Life University, your credential will stay active and update accordingly.

• During regular business hours, contact the Student ID Card Office at (770) 426-2638 or CardServices@Life.edu to notify us to deactivate the Eagle Card Mobile ID. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If applicable, identify the fraudulent activity. Contact the Eagle Card Office at (770) 426-2638 or CardServices@Life.edu and report the suspected If door access was involved, email CardServices@Life.edu.
• In the Transact eAccounts app:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472 

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

• Click the settings gear in the upper right corner.
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

• Select Card Services.
• Select Activate Card.
• Select the credential to reactivate.
• You will receive a confirmation email. Only the selected card will be reactivated.